Packer Locker recently went under new ownership. Unfortunately we do not have all records or previous orders placed, but that does NOT mean you are forgotten. We will do the best we can to work with you over your specific orders needs. This may involve credit, replacement, and in some cases, refund.
Please note that a refund is not guaranteed. All back orders are handled on an individual basis. Please contact us at support@packerlocker.freshdesk.com to discuss your past order.